In this listless economy, it’s more important than ever to keep customers coming back. The only way to bring folks back, though, is to earn customer trust. But how does a business start building customer loyalty? It’s easy!
For a business to earn a customer’s trust, the customer must believe that the business has their best interest at heart, they’re trustworthy, which means that they can keep their promises, and lastly that the company is genuine, honest and authentic. You need to somehow, be it verbally or nonverbally, communicate to customers these points when your business initially start building customer relationships, from that first interaction.
The key lies in your, and your employees’ attitude towards the customer. W (more…)
Nov 27 2013