When it comes to customer service in today’s business world, keeping the customer happy is of the utmost importance.
- A 2016 report from Forbes found that businesses are losing $62 billion per year due to bad customer service.
- Two-thirds of customers are willing to spend more with a particular company, about 13 percent more on average, following an excellent customer service experience.
- Ninety one percent of all U.S. citizens have their mobile device within reach 24/7. That means they can contact a business any time, day or night.
While companies strive to make all customers happy, the sheer volume of calls that some of them get on a daily basis can make it hard to achieve that goal. To make customer service operations run smoother, especially for small businesses, answering service can be a life-saver. Here are five benefits to hiring answering services for small businesses:
- Integrating With A Brand:(more…)
Oct 23 2018